Community Guidelines

For All Community Members:

• Verify your identity: Complete all required verification processes honestly and accurately
• Report safety concerns: Immediately report any behavior that makes you feel unsafe or uncomfortable
• Use secure communication: Keep all initial communications within the SpotOn platform
• Trust your instincts: If something doesn't feel right, don't proceed with the arrangement

Communication Standards:

• Be professional: Use respectful language in all communications
• Respond promptly: Reply to messages within 24 hours when possible
• Be clear and honest: Communicate your needs, availability, and expectations clearly
• Respect boundaries: Honor others' communication preferences and schedules
• No harassment: Harassment, discrimination, or inappropriate behavior of any kind is prohibited

Professionalism & Reliability:

• Honor commitments: Show up on time for all confirmed bookings
• Communicate changes early: Give as much notice as possible if you need to cancel
• Follow family rules: Respect each family's specific guidelines and routines
• Stay engaged: Focus on the children - limit personal phone/device use during care
• Be prepared: Ask about emergency procedures, allergies, and important contact information

Safety Responsibilities:

• Supervision: Never leave children unsupervised
• Emergency preparedness: Know emergency contacts and procedures
• Activity safety: Only engage in age-appropriate, parent-approved activities
• Visitor policy: Never invite friends or family members without explicit parent permission
• Transportation: Only provide transportation with parent permission and appropriate licensing

Parent Consent Requirements (Ages 12-18):

• Verification process: Complete the parent consent verification before registration
• Parental involvement: Parents must be aware of and approve your babysitting activities
• Communication with parents: Keep your parents informed about your babysitting schedule

Creating a Safe Environment:

• Clear instructions: Provide detailed care instructions, emergency contacts, and house rules
• Age-appropriate expectations: Set realistic expectations based on the babysitter's age and experience
• Safety preparations: Ensure the home environment is safe and provide necessary safety information
• Emergency planning: Leave clear emergency procedures and contact information
• Respectful treatment: Treat young babysitters with patience, kindness, and respect

Fair Practices:

• Timely payment: Pay agreed-upon rates promptly through the platform
• Reasonable requests: Keep requests appropriate for the babysitter's age and experience level
• Return on time: Return when promised or communicate delays immediately
• Positive feedback: Provide honest, constructive reviews to help babysitters improve

Professional Standards:

• Licensing compliance: Maintain all required licenses and certifications
• Accurate information: Keep availability, capacity, and program information up-to-date
• Professional communication: Respond to inquiries promptly and professionally
• Quality care: Maintain high standards of childcare and safety

Review Guidelines:

• Honest reviews: Provide truthful, constructive feedback based on your experience
• Protect privacy: Don't include personal information like addresses or phone numbers
• Be respectful: Even negative reviews should be professional and specific
• Focus on service: Review the caregiving experience, not personal characteristics
• Update when appropriate: Consider updating reviews if circumstances change

When to Report:

• Safety concerns involving children
• Inappropriate or unprofessional behavior
• Violation of community guidelines
• Suspicious or fraudulent activity
• Discrimination or harassment

Enforcement Actions:

Violations of these guidelines may result in:

• Warning and required correction
• Temporary suspension of account
• Permanent removal from the platform
• Referral to appropriate authorities when necessary